Covert video has value as a training aid, evaluating if an employee is suitable for their position, employee honesty and litigation protection.
Training Aid: Identify areas in which the sales staff needs help. Determine if the employee has learned the sales presentation properly and if company guidelines are being followed.
Suitability: Determine if the employee is suitable for the position.
Employee honesty: Determine if the employee is accurately presenting the product and not making impossible promises or grossly exaggerating the capabilities of the product.
Litigation Protection: A program of employee monitoring, through periodic activities such as mystery shopping, can help provide protection against allegations of employer negligence.